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We aim to answer all emails within our normal business hours of Monday through Friday, 9AM to 5PM CST.
We're closed on weekends & all major holidays.

If you're emailing after business hours, please expect a response within 48 hours.

Please note: All email response times exclude weekends, evenings and national holidays.
Thanks for your patience and understanding!

For support, fill out the contact form below or email support@nicoledigi.com

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FREQUENTLY ASKED QUESTIONS

View our complete FAQ and watch a quick install video guide by CLICKING HERE

WHAT IS A PRESET?

A preset is a professionally made "filter" for your photos. These presets, or filters, have been custom made, developed, and tested to make sure they are optimized for the majority of photos and mobile users!

You will still have to make slight adjustments sometimes depending on the original lighting and coloration of the photo. (But don't worry, that's covered in a basic Lightroom tutorial that is included with every preset purchase)!

DO THESE WORK ON MY ANDROID DEVICE?

Yes these are completely Android and iOS friendly :)

WHAT APPS DO I NEED TO USE MY PRESETS?

Our presets work with the free Adobe Lightroom app (available for both iOS and Android devices)! No Dropbox account/app needed.

WHERE WILL I LEARN HOW TO DOWNLOAD / INSTALL THE PRESETS?

We have a short video that you can follow along with and a PDF guide (for both iOS and Android) that will walk you through everything step-by-step! We also have a wonderful support team that you can reach out to with specific questions at support@thedigigirls.com

DO I NEED A COMPUTER IN ORDER TO DOWNLOAD THESE?

No! These presets were developed and intended for mobile usage. No computer required! Just the FREE Lightroom mobile app by Adobe and your mobile web browser, THAT'S IT!

IS THERE AN EXPIRATION DATE FOR THE PRESETS?

There is no time limit for you to use these presets! Once you purchase them, they are yours to use, for life!

CAN I USE THESE ON MY DESKTOP / LAPTOP COMPUTER?

These presets are designed to be used on your mobile device with the FREE Adobe Lightroom CC app. However, if you want to use them on your desktop, you need to have the Adobe Lightroom CC subscription ($9.99/mo with Photography plan). Once you subscribe to Adobe's Creative Cloud, your presets can be synced from your mobile device to your desktop in Lightroom CC (creative cloud - NOT Classic). You will still need to download and install through your mobile device though.

IF I BUY A NEW PHONE, WILL I LOSE MY PRESETS?

No! Just reference the email you received upon purchasing and re-download them to your new device using the link in the email. OR if you are subscribed to Adobe's Cloud Sync, they should sync up to your device once you login with Lightroom!

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